Sending Inquiries to Immigration Canada (IRCC) 

The responsibility for responding to inquiries or representations varies depending on the issue.
Listed below are the various categories of inquiries/representations and to whom the issue should be directed:

A) Individual case inquiries related to the decision or decision-making process

Visa office e-mail address.
If there is no reply after 30 days or if there is a disagreement with the reply, you may contact Case Management Branch, by e-mail at case-review-im-enquiry@cic.gc.ca and copy the responsible Director for the geographic region by e-mail (preferred) or by fax to 613-957-5802.

B) Local office procedures:

Immigration Program Manager via the visa office e-mail address (updated regularly). If no reply after 30 days, you may contact the Director for the geographic region by e-mail (preferred) or by fax at 613-957-5802.

C) Quality of service complaints, or situations involving possible professional misconduct or malfeasance

Immigration Program Manager by e-mail.
E-mail address format: firstname.lastname@international.gc.ca.
If no reply after 30 days, Director for the geographic region by fax at 613-957-5802.

D) General procedures, procedural consistency between offices, operational policy, global processing times and levels

Director, Operational Coordination, International Region Branch.
If a reply from an International Region Director under B, C, or D has not been received after 30 days, a follow up may be initiated to the Senior Director, Geographic Operations, by fax at 613-957-5802.

E) Immigration (selection) policy

Write to the appropriate Director within Immigration Branch:

• •Family class: Director, Social Policy and Programs.
• •Skilled workers, provincial nominees, students, temporary workers: Director, Economic Policy and Programs.
• •Business class: Director, Business Immigration.
• •Ministerial Instructions, Levels: Director, Horizontal Immigration Policy.